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CSC Online Banking Specialist I
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Job Description
- Req#: 300000259605972
Employer Industry: Banking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive compensation plans with a benefits program including medical, dental, vision, life, and disability insurance
- Retirement benefits, vacation, and tuition reimbursement
- Supportive and inclusive company culture that values individuality
- Hybrid work model with required onsite training
What to Expect (Job Responsibilities):
- Provide a high level of customer service to all Online Banking end users
- Handle all online banking call volume for the Customer Service Center
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Serve as a service liaison between customers and all third-party service providers
- Process new online account set-ups and perform ongoing maintenance to existing online accounts
What is Required (Qualifications):
- Associate's Degree or related knowledge/skills base gained through experience required
- Minimum of 3 years of customer service experience in a fast-paced environment
- Call center experience or experience in a high-volume phone environment required
- Strong understanding of Online Banking services
- Ability to troubleshoot technology issues and provide solutions
How to Stand Out (Preferred Qualifications):
- Previous retail banking experience
#Banking #CustomerService #CareerOpportunity #InclusiveWorkplace #HybridWorkModel
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