• Job Description

  Req#: 23714172

  Citi Security and Investigative Services (CSIS) is a global function within Citi whose mission is to protect the employees, assets, information, integrity, and reputation of Citi and its clients. CSIS accomplishes this by offering industry-leading professional security services, fraud prevention, and independent investigations to all of Citi's businesses and regions globally, and by collaborating with our internal business colleagues, law enforcement agencies, and the industry externally.

  Citi employees reflect the remarkable range of cultures and perspectives of our clients across more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It is our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

  A role on our Adjudication Team means you will have the opportunity to work with a diverse group of individuals whose collective mission is to investigate wrongdoing against our firm. You’ll make connections with fellow colleagues that share your diverse background and experiences. On our team, we relish unique individuals, collaborative teams and inclusive leaders, because they are the engines of new ideas. With operations around the world and staff from a variety of disciplines, you will benefit from working alongside and learning from the best and the brightest in the industry.

  As a member of the Adjudication Team, you will be responsible for the coordination and resolution of substantiated allegations as well as assessing the severity of violations of the Internal Investigation Standard. You will draw on a broad range of skills that exist amongst the team and work with Human Resources, Employee Relations, Policy Owners and subject matter experts (SMEs) and investigators in order to arrive at the most accurate resolution based on investigative findings. This role will utilize your sophisticated expertise in investigative analysis and knowledge of Citi policy and procedure. One guarantee is that no two days will be the same. Challenges will present themselves daily. The question is, are you up to the challenge?

  Job Description:

  • Responsible for reviewing investigative reports and working with investigative teams to understand facts surrounding allegations and bring resolution to substantiated allegations.

  • Coordinate among multiple departments including HR, Legal, ER, and Compliance to strengthen Citi’s disciplinary procedures using data collected from prior investigations to ensure consistency and thoroughness in process.

  • Interpret the Severity Grid and align substantiated allegations to the appropriate policy and or line item and severity.

  • Actively engage partners and management to ensure they are kept apprised of any significant changes to the Severity Grid, Citi policy or adjudication process.

  • Responsible for preparation of documentation and presentation at Severity Forum when required.

  • Periodically work with ER and policy owners to edit/update the Severity Grid.

  • Build relationships with policy owners and handle frequent requests for information and or participation in meetings.

  • Participate in working groups pertaining to discipline and severity assessments

  • Responsible for working with team to assess violations of the Internal Investigations Standard for investigations conducted by Internal Investigative Units (CSIS, Legal and ER)

  • Participate on calls/ in meetings with Investigation Teams to provide information and updates to the adjudication process.

  • Mentor and train junior staff members.

  • Conduct professional briefings on specific investigations to senior leadership

  • Provide training on adjudication related matters to staff.

  Education and Experience

  • Bachelor's degree (US only)

  Required:

  • Experience in Project Management coordinating across multiple departments.

  • Strong negotiating and relationship building skills to collaborate with groups holding potentially competing views.

  • Experience in conducting internal investigations and managing these cases through final disposition to consequence management.

  • Conveys understanding of investigative concepts and relationship to disposition of allegations

  • Demonstrated report writing that would present the case and evidences gathered in a cohesive and comprehensive manner

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

  Preferred:

  • Prior relevant experience

  • Knowledge of financial products, frauds and trends

  • Experience working in an in-house investigations team

  • Professional certifications (CPA, CAMS, CFE and CFF)

  • Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation

  Knowledge and Skills

  Required:

  • Ability to evaluate issues with potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations and/or using multiple sources of information.

  • Applies in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflow for the area

  • Ability to project an authoritative, professional demeanor and be able to diffuse complex, sensitive situations

  • Ability to self-manage, delegating tasks as necessary

  • Ability to work well in a team environment as well as independently

  • Proven ability to handle projects under pressure and within a tight deadline

  • Ability to brief management and others on an investigative case or findings

  • Ability to review and analyze large data sets, make reasonable inferences based on the findings and explain those inferences to stakeholders.

  Preferred:

  • 2nd language skills

  • Expresses ideas or facts in a clear, concise and open manner

  • Communication indicates a consideration for the feelings and needs of others

  • Actively listens and proactively shares knowledge

  • Handles conflict effectively, by overcoming differences of opinion and finding common ground

  • Evaluates data and courses of action to reach logical, pragmatic decisions

  • Takes an unbiased, rational approach with calculated risks

  • Applies innovation and creativity to problem-solving

  • Open to change and flexible in a fast-paced environment

  • Performance is consistent, even under pressure

  • Always pursues continuous improvements

  • Effectively adapts own approach to suit changing circumstances or requirements.

  • Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first

  • Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach.

  Other Requirements

  • Flexibility to work on call off hours/weekends during critical project phases, if necessary

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  Job Family Group:

  Corporate Services

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  Job Family:

  Investigations

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  Time Type:

  Full time

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  Primary Location:

  New York New York United States

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  Primary Location Salary Range:

  $163,600.00 - $245,400.00

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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