UF Health Jacksonville
CSR II Patient Access Center
This job is now closed
Job Description
- Req#: 7126
Scope of the Job
Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.
Essential Functions
Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Responsible for maintaining up to date reference materials.
• With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.
• With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.
• With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center
• Performs all Patient Access Center CSR duties.
Remote after training
Temperament
Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.
Skills
Requires excellent decision making skills and initiative. Must be very detail oriented. Basis arithmetic skills. Ability to prioritize tasks and organize work flow. Operate multi-line automatic call distribution compatible telephone.
Experience
Two to four years clerical/customer service experience preferred-ideally in a health care related industry. One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. One year call center experience preferred. Data entry experience required.
Education & Certifications
High school diploma or GED equivalent required. ICD-9 and CPT coding preferred. Completion of a standard medical terminology course helpful but not required. Successfully complete Customer Service Certification requirements according to UFJHI course schedule. Maintain Customer Service Certification by annual assessment.
Length of Experience
Type of Experience
Required/Preferred
Data entry
required
1 year
University of Florida Jacksonville call center
required
2 years
Clerical/customer service experience -ideally in a health care related industry
preferred
1 year
Third party payors and computer experience for inputting data and reviewing patient demographic material
preferred
Education Requirements Degree/Diploma Obtained
Program of Study
Required/Preferred
High School Diploma or GED equivalent
required
UFJPI is an Equal Opportunity Institution
About the company
UF Health Jacksonville is a teaching hospital and medical system of the University of Florida in Jacksonville, Florida, United States.