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The Customer Service Team Lead for Contact Center is responsible for overseeing the day-to-day activities and operations of the Customer Service Representative (CSR) team. The Customer Service Team Lead services as the point person for escalated issues presented by customers or staff and is accountable for coaching and ensuring that the team provides timely, effective, and solution-oriented ser...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
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The Customer Service Manager - Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong focus on call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer...

The Customer Service Representative - Contact Center provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retent...