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Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
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Job Description
- Req#: 2520218
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $16.00 per hour
- Opportunity for quarterly variable bonuses
- Work from home flexibility
- Generous paid time off and comprehensive benefits including medical, vision, and dental insurance
- 401(k) and Employee Stock Purchase plans available
- No charge lab testing and fitness reimbursement program
What to Expect (Job Responsibilities):
- Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and strive for continuous improvement
- Become proficient in processes after completing a structured training program
What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1+ years of work experience required
- Previous experience in medical billing, customer service, or insurance claims preferred
- Experience in a high-volume call environment with multiple computer applications is highly desirable
- Previous interaction with patients regarding medical information strongly preferred
How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced environment
- Proficiency in alpha-numeric data entry
- Excellent organizational and communication skills
- Familiarity with navigating multiple computer screens and applications
- Experience in a call center environment
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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