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Customer Care Analyst (Remote)
This job is now closed
Job Description
- Req#: 824922
Employer Industry: Government Agency
Why Consider this Job Opportunity:
- Competitive salary up to $5,250.00/month
- Telecommuting offered from anywhere within the State of Texas
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
What to Expect (Job Responsibilities):
- Conduct customer journey mapping to identify key touchpoints and areas for improvement
- Analyze customer feedback from various channels
- Develop customer personas based on demographic data
- Provide actionable insights to stakeholders to enhance customer experiences
- Monitor key performance indicators related to customer satisfaction
What is Required (Qualifications):
- Graduation from an accredited four-year college or university, plus three years full-time experience in research and/or planning
- Proven experience in data analysis and interpretation
- Excellent communication skills, both written and verbal
- Ability to work collaboratively in a cross-functional team environment
- Good understanding of graphic design and web technologies
How to Stand Out (Preferred Qualifications):
- A master's degree in Business, Marketing, Data Analytics, or related field
- Familiarity with statistical analysis and data visualization tools
- Knowledge of design programs and tools such as Photoshop, Illustrator, and Canva
#ResearchandPlanning #CustomerExperience #DataAnalytics #GovernmentJobs #TexasJobs
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