Texas Workforce Commission - TWC
Customer Care Analyst (Remote) - (Job Number: 824922)
This job is now closed
Job Description
- Req#: 20011
Employer Industry: Customer Experience Analysis
Why consider this job opportunity:
- Competitive salary up to $5,250.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Telecommuting offered from anywhere within the State of Texas
What to Expect (Job Responsibilities):
- Conduct customer journey mapping to identify key touchpoints and areas for improvement
- Analyze customer feedback from various channels
- Develop customer personas based on demographic, behavioral, and psychographic data
- Provide actionable insights to stakeholders to enhance customer experiences
- Monitor key performance indicators related to customer satisfaction and loyalty
What is Required (Qualifications):
- Graduation from an accredited four-year college or university, plus three years full-time experience in research and/or planning
- Strong proficiency in data analytics tools and techniques
- Excellent communication skills, both written and verbal
- Proficiency in customer feedback management platforms and CRM software
- Familiarity with statistical analysis and data visualization tools
How to Stand Out (Preferred Qualifications):
- A master’s degree in Business, Marketing, Data Analytics, or related field
- Proven experience in data analysis and interpretation
- Familiarity with design programs and tools such as Photoshop, Illustrator, and Canva
- Strong project management skills to drive initiatives from concept to implementation
- Basic knowledge of languages like HTML, CSS, and JavaScript
#CustomerExperienceAnalysis #DataAnalytics #RemoteWorkOpportunity #CompetitivePay #Telecommuting
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.