Neiman Marcus
Customer Care Associate - Seasonal (Remote in TX)
This job is now closed
Job Description
- Req#: 339549
Employer Industry: Luxury Retail
Why consider this job opportunity:
- Monthly Performance Bonus Program with the ability to boost your hourly rate by meeting performance metrics
- Opportunity to grow with a trail-blazing, legendary digital luxury retailer
- Unique work/life balance with flexible scheduling options
- Generous associate discounts on luxury products
- Ongoing training to refresh or update your skills
- Work for an employer that values diversity and inclusion
What to Expect (Job Responsibilities):
- Receive inbound sales and service calls from customers shopping from our catalogs and websites
- Assist customers by placing new orders or servicing existing orders and shipments
- Answer customer inquiries about store hours, services, and in-store events
- Connect customers to the appropriate retail store sales associate for merchandise inquiries
- Navigate multiple desktop and web applications to effectively service customer needs
What is Required (Qualifications):
- Ability to genuinely connect with customers in an empathetic and engaging way over the phone
- Willingness to oversee customer concerns and determine the best solutions
- Ability to remain calm during challenging customer interactions
- Fluent in English, both spoken and written (other languages valued)
- Proficiency with technology, including PCs and online applications
How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Familiarity with luxury retail environments
- Previous experience navigating multiple software applications simultaneously
#LuxuryRetail #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Neiman Marcus Group is an American chain of luxury department stores, headquartered in Dallas, Texas. Is the premier destination for luxury fashion and unparalleled service. For more than a century Neiman Marcus has transformed and elevated the shopping experience, becoming a leading purveyor of the world’s most unique luxury goods.
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