• Job Description

  Req#: 9694

  Description

  The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

  WE ARE THE KIND OF EMPLOYER YOU DESERVE.

  illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

  This role’s purpose is to handle inbound calls, research and resolve issues, review financial transactions, and accurately respond to inquiries in a timely and professional manner.

  1. Answer incoming calls regarding annuity contracts, which will include general inquiries, service requests, concerns from consumers and agents.
  2. Utilize multiple online resources to accurately educate and/or process requests specific to highly regulated products.
  3. Comply with organizational privacy policies, including HIPAA and all other state/federal rules and regulations.
  4. Provide prompt, courteous and excellent service to internal and external customers always. This includes the ability to demonstrate compassion, empathy, and industry aptitude.
  5. Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
  6. Ability to meet and/or exceed established metric requirements.
  7. Ability to deescalate challenging situations and identify when situations should be appropriately escalated to the next level.
  8. Issues are referred to appropriate areas to ensure efficient resolution, involving leadership when necessary.
  9. Stay up to date on carrier and company policies and procedures.
  10. Adhere to established service standards while maintaining quality standards.
  11. Uses time effectively and efficiently.
  12. Other duties as assigned.

  Qualifications

  Minimum Qualifications

  • High School diploma or GED equivalent required.
  • Minimum of one-year general office experience required.
  • Minimum of one-year customer service experience preferred.
  • Working knowledge of annuities or other financial services products is preferred.
  • Excellent active listening, interpersonal, and communication skills
  • Ability to navigate across multiple technology platforms.
  • Intermediate computer skills required; experience with MS Word, Excel, Outlook, etc.
  • Ability to process requests that require utilization and understanding of math concepts and application.
  • Critical thinking and complex problem-solving skills required.
  • Excellent organization and detail orientation skills.
  • Ability to meet established deadlines.
  • Dependability and timeliness.

  The base pay for this position is starting at $17/hour depending on experience and qualifications

• About the company

  A leading provider of business process outsourcing to the insurance industry

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