Be Part of a Powerful Team!

Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as a Customer Care Representative.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and that business objectives are achieved.

The Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and developmental opportunities.

WE OFFER:

• Paid Time Off, holidays, and sick leave

• Health, Dental, and Vision Insurance

• 401K plan with company match

• All necessary equipment provided

PAY AND WORK SCHEDULE:

• The pay rate is $18.00 per hour (non-negotiable)

• Hours of Operation: Monday - Friday, 7:30 AM – 7:00 PM EST

• Annual incentives and quarterly incentives are based on performance

• Over-time and storm duty calls are expected

• Shift change tri-annually, but may change at any time due to business need

TARGET START DATE: Monday, November 6th, 2023 (non-negotiable)

TRAINING DETAILS:

• First 8 weeks, Monday-Friday from 8:00 AM to 5:00 PM EST

• Required first day onsite attendance at a Duke Energy Call Center location

• Training is held remotely after first day onsite attendance

• During the 8-week training period, there is no allowance for vacation time or absences.

• Your continued employment will be contingent upon successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

• Use professional judgement and escalate customer issues/concerns to management when appropriate.

• Promote sales of available products and services, as appropriate.

• Building genuine connections with customers, while being a great ambassador for the Duke Energy brand.

• Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS:

• High school diploma or GED completed at time of application submission.

• One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED QUALIFICATIONS:

• Bachelor’s degree or Associates degree

• Direct call center experience preferred

• Willingness to work in an environment that requires 100% phone-based customer interaction.

• Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.

• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

• Ability to always handle and protect confidential information and act with integrity.

WORKING CONDITIONS:

• Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the designated Duke Energy facility and will be asked to report to the facility once a month or for technical related issues.

• Access to a reliable high-speed internet and a quiet work environment is required.

• During times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), Customer Care Representatives are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS:

• Duke Energy Hiring Process

• Duke Energy Customer Care Assessment – required time sensitive/completion of online test

• If selected, you will be contacted for a 45-minute phone interview.

• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test prior to hire.

• It is the policy of Duke Energy to maintain a drug-free workplace.