This job is now closed
Job Description
- Req#: 466472
- Receives telephone calls from the general public regarding Authority transportation services; provides schedule, service and fare information.
- Maintains courteous, friendly and professional customer relations.
- Mails schedules to customers.
- Refers callers to other Authority transportation services when such services are better suited to meet customers’ needs.
- Records and processes customer complaints.
- Provides receptionist relief and assists customers in lobby as required.
- Maintains neat and clean work area.
- Performs other related duties as assigned.
- High School graduation or equivalent.
- Experience in a telephone information activity or in serving the pubic preferred.
- An equivalent combination of education and experience may be substituted for minimum requirements.
- Strong human relations skills and desire to work with the public.
- Ability to speak clearly and distinctly.
- General geographic knowledge of the tri-county service area.
- Problem-solving ability.
- Knowledge of Customer Relations Management (CRM) computer-based software preferred.
Job Title: Customer Care Representative (ATU Clerical-Represented Position)
Section: Customer Information
Duties and Responsibilities
Under direct supervision, the Customer Care Representative performs the following duties:
Knowledge, Skills and Abilities
THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.
About the company
The Suburban Mobility Authority for Regional Transportation is the public transit operator serving suburban Metro Detroit.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.