• Job Description

  Req#: R32614

  At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

  A Day in the Life

  Working in CCOO (Customer Care & Order Operations) means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
  
  We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, inquiries, returns, monitoring) as well as Supply Chain processes through analytical and operational support.

  Responsibilities may include the following and other duties may be assigned:

  • Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
  • Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner
  • Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies
  • Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
  • Coordinate and implement changes from OTC strategies
  • Drive continuous Improvement, while sustaining standardization
  • Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions

  Required Knowledge and Experience:

  • Excellent spoken & written French, English, Dutch is a nice-to-have
  • 2+ years of experience in a similar role
  • Demonstrated facility to build customer relationships and liaisons across the matrix network
  • Team player
  • System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM

  Physical Job Requirements
  
  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

  Benefits & Compensation

  Medtronic offers a competitive Salary and flexible Benefits Package
  A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
  

  About Medtronic

  We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
  Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

  Learn more about our business, mission, and our commitment to diversity here
  

• About the company

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