Employer Industry: Security and Detection Solutions

Why consider this job opportunity:
- Salary up to $60,647
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package to support your health and well-being
- Inclusive work environment with a focus on safety and employee well-being
- Flexible work arrangements to suit your lifestyle
- Join a world leader in security technology making a positive impact globally

What to Expect (Job Responsibilities):
- Provide exceptional customer support as the first point of contact for inquiries
- Accurately document service events and generate work orders for field service engineers
- Investigate and resolve customer concerns, escalating issues to management when necessary
- Coordinate schedules for Field Service Engineers and maintain communication with customers
- Process orders, track backorders, and ensure timely delivery of products and services

What is Required (Qualifications):
- High School Diploma required; Associate's Degree preferred or equivalent experience
- Minimum of 2 years of experience in a customer service/support environment
- Proficiency in Microsoft Office, particularly Word and Excel
- Strong communication skills with a focus on customer service and teamwork
- Must be a U.S. Person eligible for government clearance and pass a federal background investigation

How to Stand Out (Preferred Qualifications):
- Experience with SAP, ServiceMax, Salesforce, or other CRM/Field Service software
- Bilingual capabilities
- Strong organizational skills and the ability to manage multiple tasks effectively
- Experience in order processing and scheduling/dispatching

#SecuritySolutions #CustomerService #CareerGrowth #CompetitiveSalary #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."