Remote Jobs
Customer Care Specialist I - AppFolio Property Manager
This job is now closed
Job Description
- Req#: LMjitk0lmHWK
Employer Industry: Software Development
Why consider this job opportunity:
- Competitive pay up to $25.50 per hour
- Opportunity for growth and career advancement within the organization
- Remote/hybrid work experience available
- Positive and collaborative work environment
- Chance to make a significant impact on customer satisfaction and retention
- Access to ongoing learning and development programs
What to Expect (Job Responsibilities):
- Master the AppFolio Property Manager product through comprehensive training and continued learning
- Engage with customers via phone, email, Zoom, and chat to manage relationships and fulfill requests
- Identify and resolve issues promptly and collaboratively with customers
- Contribute to projects aimed at optimizing the product and improving processes
- Collaborate with colleagues from various departments to provide guidance and insight on the product
What is Required (Qualifications):
- BA/BS degree or equivalent work experience
- 3+ years of professional work experience
- Previous customer service industry experience with a strong service orientation
- Exceptional customer focus and relationship-building skills
- High degree of flexibility, effective time management, and adaptability to change
How to Stand Out (Preferred Qualifications):
- 1+ years of remote/hybrid work experience
- Strong task and queue management skills
- Excellent communication skills via phone, chat, and email
- Positive outlook with a desire to grow and take on more responsibilities
- Technical customer support experience in a queue-based environment
#SoftwareDevelopment #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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