Employer Industry: Real Estate Technology

Why consider this job opportunity:
- Salary up to $26.10 per hour
- Opportunity for career advancement and growth within a high-performance culture
- Supportive and flexible hybrid work environment
- Comprehensive benefits package for regular full-time employees
- Chance to make a significant impact on customer satisfaction and retention
- Ongoing investment in employee development through coaching and mentorship

What to Expect (Job Responsibilities):
- Serve as the primary liaison between customers and the property management platform
- Provide accurate troubleshooting and workflow guidance through mastery of product knowledge
- Handle 14+ customer interactions daily across multiple channels (phone, chat, email)
- Meet or exceed performance metrics related to customer satisfaction and response times
- Document customer interactions thoroughly and elevate the customer experience through empathy and problem-solving

What is Required (Qualifications):
- BA/BS degree or equivalent work experience
- Minimum of 3 years of professional experience
- Previous customer service and/or property management experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and analytical thinking skills

How to Stand Out (Preferred Qualifications):
- 1+ years of remote or hybrid work experience
- Experience in technical customer support
- Background in property management or accounting/bookkeeping
- Proven success in high-volume, queue-based environments
- Familiarity with tools such as Zoom and Customer Relationship Management (CRM) systems

#RealEstateTech #CustomerService #CareerGrowth #HybridWork #EmployeeDevelopment

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