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Job Description
- Req#: 25-30276
Employer Industry: Technology and Business Consulting Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Strong technical skills development, including experience with CRM and contact center software
What to Expect (Job Responsibilities):
- Handle routine customer questions related to product usage and provide technical support through to resolution
- Maintain expert-level knowledge of business processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication with other departments to resolve client concerns
- Provide proper follow-up to ensure customers are kept apprised of issue status
What is Required (Qualifications):
- High School Diploma/GED and 3 years of experience, or any level degree or certification beyond High School Diploma/GED with up to 1 year of experience, or 5 years of experience
- Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
- Experience serving as a customer care agent for an assigned customer base or product area
- Ability to respond to customer inquiries received via telephone or online
- Proven documentation skills for customer inquiries, status, and resolution
How to Stand Out (Preferred Qualifications):
- Experience working in a technical support role
- Familiarity with documenting issues for future reference, both internally and externally
- Strong relationship-building skills with customer representatives and cross-functional teams
- Knowledge of problem source determination (i.e., hardware, software, user access)
#TechnologyConsulting #CustomerSupport #RemoteWork #CareerGrowth #TechnicalSkills
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Ampcus Inc. is an ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM, and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals.
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