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Customer Care Specialist - Remote - PT M-F 4-8pm EST $18/Hr
5 days agoWhat's your preference?
Job Description
- Req#: 454928BR
- Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage
- Handles first notices of loss for group life, disability and absence claims via telephone and non-phone channels of work
- Interacts with internal/external business partners, including insureds and claimants
- Meets established departmental quality, service, phone metric, and productivity objectives
- Prepares documents, communications and other materials using established formats and standard software
- Resolves standard and complex inquiries and problem, escalating as needed
- Follows procedures to ensure adherence to the company's risk and compliance policies
- Provides feedback and recommendations to the team to improve the quality of customer care
- Performing other duties as assigned
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The preferred location for this position is Connecticut. Due to specific position requirements, we can not hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle, WA, and Washington DC.
Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external customers. Customer Care Advocates will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote and equipment is provided. Employment is contingent upon successful completion of a background check.
Additional Qualifications/Responsibilities
Must Haves:
Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint, and Word.
6 or more months of contact center or customer service experience or an equivalent combination of education and experience
Detail oriented with the ability to mentally and tactically handle or resolve issues
Data Entry
Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Training:
5 weeks
Monday - Friday, 9:00 am - 5:00 pm EST
Training is 100% mandatory and no time off will be approved.
Post-Training:
Monday - Friday 4pm - 8pm EST
Pay:
$18/hour
Benefits:
Equipment ProvidedAbout the company
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Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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