• Job Description

  Req#: 22511

  As a Customer Project Manager at Nokia, you will be responsible for leading the execution of Core/SDM/Cloud/BA/Enterprise projects, ensuring alignment with Nokia’s high operational and quality standards. Acting as the primary point of contact for customers, you will coordinate cross-functional teams to deliver solutions on time, within budget, and to the highest level of quality.

  This role is a key part of the Customer Delivery Management team, where success is driven by collaboration with diverse internal and external stakeholders. In a fast-paced, innovation-focused environment, you will leverage strong communication skills and a proactive mindset to drive continuous improvement, identify upselling opportunities, and enhance customer satisfaction.

  Qualifications

  You have:

  • 10-15 years of project management experience, preferably in telecommunications or IT
  • Strong knowledge of project planning and risk management methodologies
  • Proficient in managing customer relationships and stakeholder communications
  • Experience with financial forecasting and budget management

  It would be nice if you also had:

  • PMP Certification
  • Degree in Engineering, Business or a related field
  • Familiarity with Agile and other project management frameworks
  • Experience in upselling and cross-selling in existing customer accounts
  • Skills to facilitate global communication

  Responsibilities

  How You Will Contribute and What You Will Learn

  • Lead and manage customer projects, including services for large and complex contracts, in alignment with Nokia’s operational standards and delivery methodologies.
  • Develop, maintain, and execute project plans while proactively managing changes related to cost, scope, schedule, and quality (CSSQ).
  • Serve as the primary liaison for customers, ensuring clear communication, managing expectations, and resolving issues to drive customer satisfaction.
  • Apply robust financial management practices, including budget tracking, profitability forecasting, and delivery within financial constraints.
  • Conduct comprehensive risk management by identifying, assessing, and mitigating risks while exploring opportunities for contract growth and upselling.
  • Drive project excellence by implementing best practices and continuous improvement initiatives throughout the project lifecycle.
  • Coordinate and lead cross-functional teams, assigning responsibilities, guiding execution, and mentoring team members to achieve project milestones.
  • Manage the full project closure process, ensuring contractual obligations are fulfilled and key learnings are captured for future projects.
  • Act as the Service and Care Management Single Point of Contact (SPOC) for all customer and internal communications.
  • Own end-to-end program management responsibilities for India-based engagements.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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