• Job Description

  Req#: R71921
  This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.
  • Key Responsibilities
  • Build strong and lasting relationship with the with all stakeholders within the customer’s organization.
  • Ensure all customer issues and queries are attended to on priority with minimal escalations.
  • Establish relationship-based customer service delivery.
  • Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business.
  • Conversion of the customer demand forecast into capacity plan at a plant level.
  • Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
  • Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning.
  • Coordination of Exports and Import processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage
  • Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc.
  • Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle.
  • Preparation of export-related documents such as CI, PL, SI, BL as well as document pouches and pre-alerts to destinations
  • Obtain exceptional cost approvals from the plant team as may be needed.
  • Maintain DSRs & other reports.
  Skills Required
  • Education :
  • Bachelor's degree or equivalent in business or related field
  • Experience :
  • SCM background with proper understanding of international supply chains
  • Minimum 5 years of work Experience from operational roles in Logistic industry
  Customer Exp Agent - Lead Logistics

• About the company

  5981333 AP Møller – Mærsk A/S, also known simply as Maersk, is a Danish shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation.

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