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Job Description
- Req#: 3feb4bb2-6f9e-4bfa-b071-e322525b3641
We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. You will:
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.
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\nAbout the company
We help brands on Shopify sell subscriptions without ripping their hair out. Team: https://t.co/a5xziZVZTa Brands: @LiquidIV, @bpnutrition Investors: @ycombinator
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