Magellan Health
Customer Experience Associate- HMSA (Remote, must reside in Hawaii)
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Job Description
- Req#: R00000067642
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $46,765
- Opportunity for short-term incentives and a comprehensive benefits package
- Flexible work environment with remote options for candidates residing in Hawaii
- Supportive atmosphere that encourages self-development and career progression
- Chance to make a meaningful impact on member and provider experiences
- Engage in a high-performance team culture that values compassion and collaboration
What to Expect (Job Responsibilities):
- Provide outstanding support to members and providers regarding healthcare-related benefits through incoming and outgoing calls
- Communicate medical information clearly and maintain confidentiality of Protected Health Information (PHI)
- Meet key performance indicators and service standards while showing compassion to customers
- Assemble and enter patient information accurately into the appropriate systems
- Identify crisis calls and respond with appropriate resources, facilitating routine referrals as needed
What is Required (Qualifications):
- 1-2 years of customer service experience
- Must be able to talk and type simultaneously with attention to detail
- Flexibility in scheduling and comfort with an ever-changing customer service environment
- Proficiency in keyboard functions and navigation between multiple computer applications
- Minimum educational requirement: High School Diploma or GED
How to Stand Out (Preferred Qualifications):
- Experience in a call center or healthcare setting
- Associate or Bachelor's degree
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Magellan Health Inc., is an American for-profit managed health care company, focused on special populations, complete pharmacy benefits and other specialty areas of healthcare.
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