Lovesac
Customer Experience Associate (Hybrid in San Ramon, CA)
This job is now closed
Job Description
- Req#: 248797
Employer Industry: Furniture Retail
Why consider this job opportunity:
- Salary range of $23.94 - $29.40 per hour
- Sales incentive program to reward high performance
- Comprehensive benefits package including medical, dental, and vision plans
- Paid Time Off, including 8 paid company-recognized holidays
- Opportunity for career advancement within a fast-growing company
- Flexible work schedule with both in-store and remote work options
What to Expect (Job Responsibilities):
- Engage with customers through various channels to promote and sell products/services
- Meet or exceed sales targets by understanding customer needs and recommending solutions
- Provide excellent customer service by promptly responding to inquiries and resolving issues
- Collaborate with internal teams to ensure seamless order fulfillment and service delivery
- Maintain accurate records of customer interactions using CRM software
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Minimum of 2 years of related customer service experience in a call center environment
- Must reside within 30 miles of the designated retail store location
- Proficiency required in Microsoft Office, CRM, and order management platforms
How to Stand Out (Preferred Qualifications):
- Retail experience preferred
- Previous hybrid work experience preferred
- Bilingual/multilingual skills preferred
- Proficiency in NetSuite and Gladly preferred
- Ability to move medium to large furniture items up to 75 pounds
#FurnitureRetail #CustomerExperience #SalesIncentive #FlexibleSchedule #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
At Lovesac, we’re committed to helping people fill their homes with Total ComfortTM. That means having furniture that can evolve along with them as life unfolds.
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