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Job Description
- Req#: bkVEkdwX15BN
Employer Industry: Research and Consulting Agency
Why consider this job opportunity:
- Full-time remote position with flexibility in work hours
- Opportunity for career advancement and growth within a high-impact team
- Gain hands-on experience in Customer Experience methodologies, market research, and data analytics
- Collaborate with some of the world's largest organizations across various industries
- Work in a supportive environment that informs strategic decision-making
What to Expect (Job Responsibilities):
- Manage and support global Customer Experience (CX) programs in collaboration with cross-functional teams
- Oversee project timelines, ensuring smooth coordination across internal teams and external stakeholders
- Provide analytical support using tools like Excel, Python, and SQL to turn data into actionable business insights
- Design, test, and refine customer surveys based on client objectives and CX strategy
- Communicate project updates, insights, and recommendations clearly to internal managers and client teams
What is Required (Qualifications):
- Bachelor's degree in Business, Social Sciences, Statistics, Computer Science, or a related field
- 2-4 years of experience in customer experience, market research, business analysis, or consulting
- Strong proficiency in Excel, Python, SQL, and data visualization tools (e.g., Tableau, Power BI)
- Excellent attention to detail, with strong written and verbal communication skills
- Strong time management skills; able to balance multiple projects simultaneously
How to Stand Out (Preferred Qualifications):
- Experience working with CX platforms such as Medallia or Qualtrics
- Familiarity with statistical tools (e.g., Stata, SPSS, R) and basic programming knowledge (e.g., XML, VBA)
- Experience in survey design, sampling strategies, and analyzing survey data
#CustomerExperience #DataAnalytics #RemoteWork #CareerGrowth #MarketResearch
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