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Customer Experience Education Specialist (Remote)
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Job Description
- Req#: lzIUhqed2wyg
Employer Industry: Technology for Nonprofits
Why consider this job opportunity:
- Hourly pay range of $24-$29/hour
- Opportunity for career advancement and potential for permanent employment within the Customer Experience Team
- Fully remote work environment with occasional travel requirements (1-2 times per year)
- Comprehensive benefits including health insurance, dental, vision, 401K, paid time off, sick leave, and parental leave
- Chance to contribute to impactful projects that support over 37,000 churches worldwide
- Collaborative and innovative team culture focused on enhancing customer experiences
What to Expect (Job Responsibilities):
- Manage and update the Help Center, ensuring content is current and relevant
- Develop and oversee educational content, including structured learning academies for both internal and external audiences
- Serve as a primary point of contact for product knowledge within the Customer Experience department
- Monitor performance metrics to enhance the effectiveness of training resources
- Support cross-functional projects that improve education and training across teams
What is Required (Qualifications):
- Minimum of 2 years of experience working on SaaS products
- Proven ability to write in explanatory and procedural styles for diverse audiences
- Excellent editing skills for written content
- Strong passion for self-learning and teaching others
- Ability to work full-time and legally reside in the US or Canada
How to Stand Out (Preferred Qualifications):
- Clear understanding and knowledge of the Tithe.ly suite of products
- Experience with knowledge-centered support (KCS) programs
#TechnologyForNonprofits #RemoteWork #CustomerExperience #CareerOpportunities #TrainingAndDevelopment
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