• Job Description

  Req#: oHG9ufwK

  Description

  Position at RetailMeNot

  With over 15,000 five-star reviews, VoucherCodes is the UK's biggest and most trusted voucher site. Partnered with big brands like adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza, we receive over 8 million visits per month. Right now, we’re looking for an enthusiastic Customer Experience Executive to work as part of our Customer Experience team.
  

  Your role will sit within the Customer and Content Transformation team, helping to maintain our high standard of customer service to the customers of VoucherCodes. As a Customer Experience Executive, y ou’ll be responsible for resolving escalated customer issues via email, live chat and on the phone, whilst maintaining a positive and friendly attitude.

  This is a great opportunity for someone who has a passion for providing an outstanding customer service experience. Liaising with different parts of the business to resolve any issues a customer may have, this is a great chance to build on your communication skills and learn all about one of the UK’s most popular savings websites. We’re looking for someone who is motivated and has great attention to detail, whilst being happy to work independently and as part of a team.

  What we would like from you

  • 2 years experience in delivering excellent customer service in retail, call centres or online customer service teams
  • Experience using Zendesk
  • Experience with live chat
  • Strong written and verbal communication skills
  • Excellent organisational and administrative skills
  • Ability to use initiative and analyse problems
  • Friendly, positive and can-do manner
  • Research and resolve any problems in a friendly and efficient manner
  • A strong customer focus and a tenacious pursuit of business and team goals
  • Ability to prioritise a complex workload under pressure
  • Forensic attention to detail
    
    

  What you’ll be doing

  • Investigating and resolving all customer support issues, using our Customer Relation Management tool, Zendesk.
  • Liaising with different parts of the business to resolve technical issues both on our website and on our partners’ sites.
  • Testing voucher codes and other offers to verify reported problems.
  • Flagging issues with relevant team members.
  • General administration support to the Customer Experience Management

  
  What you’ll get from us:

  • A supportive, inclusive culture; we care about each other, our customers and our planet
  • Two uninterrupted hours a week dedicated to your personal development
  • The flexibility to get that perfect work/life balance with hybrid working
  • Private medical insurance
  • Employee Assistance Programme
  • Free lunch from JustEat for Business each day you’re in the office
  • Regular social events
    
    

  Join us at our bright, spacious open-plan office. Situated in the heart of London, we occupy all three floors of Yeoman House in Clerkenwell. The area is home to a wonderful array of cafés, restaurants, pubs and galleries. For the more adventurous, there's some of the best street food London has to offer right on our doorstep. We don’t expect you to be in the office every day - there’s plenty of flexibility so you can achieve a great work/life balance.
  
  

  So, what's next?

  To apply, please send us your CV with a 200-300 word covering letter outlining why this role and VoucherCodes appeal to you (remember we’ll also have your CV so use this space to tell us what you’re excited about rather than what you’ve already achieved).

  Vouchercodes is part of Ziff Davis. Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech. We aspire to build a sustainable, profitable and growing enterprise — and much of this is dependent on the calibre of people, technology and culture that are all important parts of the transaction.

  We are committed to equal employment opportunity regardless of race, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected] .

  Want to know more? Check out our careers page https://www.vouchercodes.co.uk/careers/

• About the company

  Ziff Davis, LLC, known as Ziff Davis, is an American publisher and Internet company founded in 1927 by William Bernard Ziff Sr.

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