Danaher - Global

Customer Experience Marketing Manager (REMOTE - USA)

Pay$92000.00 - $97000.00 / year
LocationNew York/New York
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R1258684
      Employer Industry: Medical Products

      Why Consider this Job Opportunity:
      - Salary up to $97,000
      - Opportunity to enhance the brand and craft an outstanding customer journey
      - Fully remote work opportunity
      - Chance to improve global healthcare with reliable, fast, and easy patient diagnoses
      - High-visibility role with the opportunity to develop and measure closed loop analytics
      - Gather customer insights to better inform stakeholder decision-making

      What to Expect (Job Responsibilities):
      - Develop and measure closed loop analytics to drive a positive Customer Experience (CX)
      - Develop programs and drive change management to improve Customer Experience (CX) metrics
      - Gather customer insights through multiple channels to better inform stakeholder decision-making

      What is Required (Qualifications):
      - 5+ years of experience in the medical products industry and a bachelor’s degree in Scientific, Marketing, or Business field
      - Experience in identifying, developing, and measuring relevant KPIs for customer experience
      - Demonstrated advanced skills in stakeholder management and conducting VOC and VOS
      - Knowledge in MS Office/MS 365 applications with advanced knowledge in Excel, PowerBi, and other business applications
      - Willingness to travel approximately 25% with English as the primary language

      How to Stand Out (Preferred Qualifications):
      - Previous experience in the diagnostics industry
      - Proficiency in an additional language

      #MedicalProducts #CustomerExperience #RemoteWorkOpportunity #GlobalHealthcare #Analytics

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  • About the company

      Danaher Corporation is an American globally diversified conglomerate with its headquarters in Washington, DC.