Fusion Connect
Customer Experience Operations & Analytics Specialist
This job is now closed
Job Description
- Req#: JOBREQ-28061
Employer Industry: Telecommunications and Connectivity Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and operational efficiency
- Engage with forward-thinking teams and contribute to innovative projects
- Develop valuable skills in customer experience metrics and reporting
What to Expect (Job Responsibilities):
- Develop, update, and maintain dashboards for customer experience metrics such as NPS, CSAT, and churn
- Serve as the primary coordinator for RFPs, RFIs, and proposals, ensuring timely completion
- Analyze customer behavioral trends to support churn reduction strategies
- Assist in project coordination and process development within the CX and Account Management teams
- Compile and maintain an updated library of standard responses and product collateral for proposals
What is Required (Qualifications):
- Bachelor’s degree in business, communications, analytics, or a related discipline
- Proficiency in Microsoft Excel and PowerPoint or equivalents
- Strong project management, organization, and communication skills
- Experience with Salesforce, Gainsight, ZoomInfo, or similar platforms
- Tableau certification or willingness to complete certification within 6–12 months
How to Stand Out (Preferred Qualifications):
- Prior exposure to customer experience, analytics, proposal work, or operational support roles
- Strong attention to detail with a commitment to accuracy and quality
- Ability to work cross-functionally and interact professionally with senior leaders
#Telecommunications #CustomerExperience #ProjectManagement #DataAnalytics #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Fusion Connect is your Managed Service Provider for business communications, secure networks, and hosted collaboration tools. Connect your business.
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