· Represents Customer Service for Order Management or other major functional areas.

· Perform various administrative duties as it pertains to customer service such as answering general correspondence, handling customer inquiries, technical issues, shipping changes, and interpreting, coordinating, and processing customer orders.

· Effectively coordinate the sales function with Accounting, Scheduling, Shipping, Production Control, and other departments as needed, eliminating delays and facilitating prompt deliveries.

· Properly document phone calls and emails.

· Works closely with the plants and warehouses to ensure proper order placement for effective use of production resources.

· Receive, enter, change, or cancel orders received through email, EDI, or other digital channels.

· Properly document all orders from all channels.

· Track orders and work with production, shipping, warehouses, and carriers to ensure customer issues are resolved quickly and efficiently.

· Facilitate 3^rd party logistics order processing including interfacing with carriers and scheduling pickups.

WHAT YOU NEED-

· Technical/Business School Certificate or Diploma

· Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

· Typically requires a minimum of 2 years of experience.

· May require vocational or technical education in addition to prior work experience.

· Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

· Excellent communication skills, written and verbal, with attention to detail and accuracy.

· Previous Customer Service Experience

HOW TO STAND OUT-

· Proficiency in entering and retrieving data from order management system.

· Ability to solve problems in variable situations.

· Advanced mathematical skills including the ability to calculate discounts and percentages.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to work independently on projects and initiatives.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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