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Customer Experience Specialist 1-Group Administration
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Job Description
- Req#: 47083
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $22.40/hour
- Participation in a bonus program for non-sales positions
- Comprehensive benefits to protect physical, financial, and social well-being
- Opportunity for hybrid work arrangement in the future for local candidates
- Supportive environment valuing unique experiences and backgrounds
What to Expect (Job Responsibilities):
- Interact with customers via inbound and outbound calls, ensuring a positive experience
- Respond to and anticipate customer needs while navigating multiple systems
- Build customer relationships by providing accurate information and real-time solutions
- Identify when to escalate interactions for resolution and suggest improvements to customer experience
- Utilize various software and web applications efficiently
What is Required (Qualifications):
- 2+ years of customer service experience or equivalent
- Experience in call centers, customer service, and/or dental insurance preferred
- Ability to learn and apply knowledge of a broad range of benefit and claim products
- Excellent typing skills and proficiency with desktop applications, including MS Office
- Strong analytical, organizational, problem-solving, attention to detail, and decision-making skills
How to Stand Out (Preferred Qualifications):
- Experience working in a call center or similar customer service environment
- Familiarity with dental insurance products
#FinancialServices #CustomerExperience #CareerOpportunity #CompetitivePay #RemoteWork
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