Aristocrat
Customer Success Specialist
This job is now closed
Job Description
- Req#: R0019130
Employer Industry: Gaming Technology Solutions
Why Consider this Job Opportunity:
- Salary up to $110,500 per year
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunity for career advancement within a leading company in the gaming industry
- Flexible work environment with the potential for remote work
- Significant travel opportunities, up to 70%, for those who enjoy dynamic work settings
- Be part of a team that values player engagement and innovative technology solutions
What to Expect (Job Responsibilities):
- Assist with customer onboarding, product implementation, and training for the Oasis 360 suite of products
- Serve as the primary point of contact for customers, managing inquiries and providing guidance on product features
- Analyze customer usage data to identify opportunities for enhancing product adoption and customer success
- Collaborate with sales and support teams to manage customer relationships and drive expansion and retention
- Gather customer feedback and communicate it to the product development team for feature enhancements
What is Required (Qualifications):
- Minimum of 2 years of customer success experience in the gaming or gaming systems industry
- Excellent communication and interpersonal skills for managing both virtual and in-person interactions
- Strong technical aptitude to understand and explain complex software systems
- Analytical skills to monitor customer usage data and identify trends or areas of concern
- Ability to travel up to 70% with flexibility for last-minute travel arrangements
How to Stand Out (Preferred Qualifications):
- Experience with CRM systems for managing accounts and maintaining accurate customer data
- Problem-solving mindset with the ability to work independently and resolve issues
- Industry awareness with knowledge of gaming systems or a willingness to learn quickly
- Self-motivated and organized, with effective time management skills
#GamingIndustry #CustomerSuccess #CareerGrowth #TravelOpportunities #TechnicalSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Aristocrat Leisure Limited is an Australian gambling machine manufacturer, which has its administrative centre in the Sydney suburb of North Ryde, although the majority of its research and development is also done at its North Ryde site.
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