• Job Description

  Req#: 8393261002
  Employer Industry: Mental Health Care Services
  
  Why consider this job opportunity:
  - Salary up to $84,000
  - Opportunity for career advancement and growth within the organization
  - Remote-first company offering flexibility in work location
  - Comprehensive health insurance plans, including medical, dental, and vision
  - Monthly stipends for therapy, wellness, co-working space, and work-from-home expenses
  - Generous parental leave, flexible PTO, and 12 paid holidays
  
  What to Expect (Job Responsibilities):
  - Resolve Tier 2 and some Tier 3 support tickets requiring specialized knowledge of the product and insurance
  - Serve as the first line of escalation for CX Associates, assisting with challenging inquiries
  - Collaborate with leadership and operations to identify workflow gaps and recommend process improvements
  - Maintain deep knowledge of insurance processes and Alma’s product for accurate case handling
  - Ensure accurate documentation for each case to facilitate seamless handoffs and audits
  
  What is Required (Qualifications):
  - Minimum of 2 years of customer experience or support experience in healthcare, fintech, or start-up environments
  - Experience in high-volume live support channels (chat or phone) in addition to email
  - Proficiency in queue management, SLA prioritization, and multitasking across systems
  - Strong ability to navigate complex workflows and investigate ambiguous cases
  - Excellent de-escalation and conflict management skills with the ability to work efficiently under pressure
  
  How to Stand Out (Preferred Qualifications):
  - Experience handling specialized, high-priority, or escalation queues
  - Familiarity with mental health care processes or similar healthcare services
  
  #MentalHealthCare #CustomerExperience #RemoteWork #CareerGrowth #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  At Alma, we’re making it easier for consumers to access high-quality, one that gives providers the autonomy of a private practice with the support of the Alma platform.

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