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Customer Experience Specialist
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Job Description
- Req#: 744000065072137
Employer Industry: Consumer Electronics Warranty Services
Why consider this job opportunity:
- Salary up to $20 per hour, depending on experience
- Comprehensive medical, dental, and vision coverage
- Flexible work arrangements, including fully remote opportunities
- Generous paid time off and supportive leave policies
- Access to ongoing training, learning opportunities, and tuition reimbursement
- Monthly allowance for self-care and well-being
What to Expect (Job Responsibilities):
- Assist customers with the claim filing process, including approving and denying claims
- Diagnose common problems with consumer electronics and provide solutions over the phone
- Maintain detailed and accurate customer notes using the Salesforce Customer Relationship Management tool
- Conduct repair diagnostics on mobile devices and electronics
- Participate in the creation and piloting of new programs, documenting processes accurately
What is Required (Qualifications):
- Experience in a customer service setting, preferably in call centers, technical support, or retail
- Strong knowledge of repair processes for at least one category of consumer electronics
- Ability to type at least 60 words per minute
- High School diploma or equivalent
- Flexibility to work various shifts, including nights and weekends
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce or similar Customer Relationship Management tools
- Fully bilingual in Spanish and English
- Desire to grow into a more technical-oriented role or supervisory position
#ConsumerElectronics #RemoteWork #CustomerService #CareerGrowth #EmployeeBenefits
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