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Customer Experience Specialist, Hybrid
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Job Description
- Req#: 744000060451265
Employer Industry: Workwear and Apparel Manufacturing
Why consider this job opportunity:
- Salary up to $22.00/hour
- Opportunity for an annual performance bonus
- Comprehensive employer-paid medical, dental, and life insurance coverage
- Unlimited PTO policy and 11 company holidays
- Hybrid working schedule with the flexibility to work remotely
- Employee discounts on workwear for you and your friends and family
What to Expect (Job Responsibilities):
- Deliver timely, accurate, and empathetic support across various communication channels, ensuring high customer satisfaction
- Provide creative solutions that balance customer needs with business objectives
- Accurately document customer interactions to support reporting and insights
- Assist customers in finding suitable gear and suggest alternatives when necessary
- Share customer feedback and trends to enhance products and processes
What is Required (Qualifications):
- Located within a reasonable commuting distance of the employer's headquarters in Denver, Colorado
- 1+ year of experience in a customer-facing role (email/chat/phone/social)
- Prior inbound phone call handling experience is required
- Experience using support platforms such as Gorgias, Zendesk, or Freshdesk
- High School Diploma or equivalent
How to Stand Out (Preferred Qualifications):
- Familiarity with Shopify, NetSuite, Loop, or Yotpo
- Interest in or prior exposure to skilled trades, apparel, or performance gear
- Exceptional attention to detail and strong written/verbal communication skills
#CustomerExperience #Workwear #RemoteWork #CareerGrowth #CompetitiveBenefits
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