Remote Jobs
Customer Experience Specialist, Hybrid
What's your preference?
Job Description
- Req#: 744000063725503
Employer Industry: Performance Workwear
Why consider this job opportunity:
- Salary up to $22.00/hour
- Opportunity for performance-based bonuses and annual performance bonus
- Comprehensive benefits including employer-paid medical, dental, life insurance, and short-term & long-term disability coverage
- Unlimited PTO policy with 11 company holidays
- Hybrid working schedule with flexibility for remote work
- Employee discounts on workwear and free workwear provided
What to Expect (Job Responsibilities):
- Deliver timely, accurate, and empathetic support across phone, email, chat, and social channels, meeting performance targets for customer satisfaction
- Provide creative solutions that balance customer satisfaction with business objectives
- Document and categorize customer interactions to support reporting and insights
- Help customers find suitable gear and suggest alternatives when necessary
- Share customer feedback to improve products and processes
What is Required (Qualifications):
- Located within a reasonable commuting distance of Denver, Colorado
- 1+ year of experience in a customer-facing role (email/chat/phone/social)
- Prior inbound phone call handling experience is required
- Experience using support platforms such as Gorgias, Zendesk, or Freshdesk
- High School Diploma or equivalent
How to Stand Out (Preferred Qualifications):
- Experience working for an ecommerce or direct-to-consumer (DTC) brand
- Familiarity with Shopify, NetSuite, Loop, or Yotpo
- Interest in or prior exposure to the skilled trades, apparel, or performance gear
- Strong critical thinking and independent problem-solving abilities
#PerformanceWorkwear #CustomerExperience #CareerOpportunity #CompetitivePay #HybridWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.