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Customer Experience Specialist- Remote
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Job Description
- Req#: DC57A6B060
Employer Industry: E-commerce and Subscription Services for Parenting Products
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Employee Stock Option Plan
- Health Insurance benefits
- Supportive and family-friendly atmosphere
- Chance to be part of a rapidly growing company in the region
- Engage in a collaborative work environment that values creativity and professional development
What to Expect (Job Responsibilities):
- Provide exceptional customer care through inbound calls, chats, and emails
- Manage account inquiries and assist with sales tracking
- Promote the employer's products, culture, and values to customers
- Recognize and assess unique customer needs to identify sales opportunities
- Assist team members and other departments with various tasks as needed
What is Required (Qualifications):
- Customer service experience, preferably with phone support
- Strong verbal and written communication skills
- Excellent decision-making abilities
- Ability to relate well to customers and co-workers in a respectful manner
- Regular attendance and punctuality
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within a related industry
- Familiarity with data entry and order management systems
- Ability to work collaboratively in a team-oriented environment
- Experience in sales or upselling techniques
#Ecommerce #CustomerService #CareerGrowth #HealthInsurance #FamilyFriendlyWorkplace
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