NEOGOV
Customer Experience System Administrator
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Job Description
- Req#: 5165774
Employer Industry: Software as a Service (SaaS) in the Public Sector
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision for full-time employees
- Generous PTO to support work-life balance
- Remote working opportunities, providing flexibility
- 401K matching to help secure your financial future
- Autonomy to grow and find your career path with supportive leadership
- 12-week paid parental leave for new parents
What to Expect (Job Responsibilities):
- Maintain and configure customer-facing and operational platforms, ensuring stability and data integrity
- Partner with Customer Success and Support Operations to streamline workflows and improve efficiency
- Ensure accurate data flows between systems and create dashboards or reports for decision-making
- Collaborate with IT, Product, and RevOps to ensure platforms are integrated and aligned with customer lifecycle
- Develop user documentation, provide training, and support for the tools used by the teams
What is Required (Qualifications):
- Bachelor’s Degree in Information Systems, Business Administration, or related field (or equivalent experience)
- 2–5 years of experience administering Gainsight products; familiarity with Salesforce, Jira, or similar tools is a plus
- Knowledge of data integration tools and APIs
- Experience with automation, workflow design, and process mapping
- Strong documentation and knowledge management skills
How to Stand Out (Preferred Qualifications):
- Experience in SaaS or technology-driven organizations
- Gainsight certification is a plus
#SoftwareAsAService #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
A workforce management platform of human resource management software & HR systems for government, public sector & higher education. Recruit, develop & manage employees with ease.
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