• Job Description

  Req#: 30497

  We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

  The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family.

  As a Zone Manager, you will join a team that provides insights, programs and recommendations to automotive retailers related to:

  • Mobile Service
  • Pick up and Delivery
  • Online Sales Reservations
  • GuestXP
  • FordPass Rewards and Redemptions
  • Ford Guest Experience
  • Sales / Service NPS Lead
  • Ford Commitment Programs
  • Model e CX implementation

  
  

  Qualifications

  Minimum Requirements

  • Bachelor’s degree
  • 0-3 years of relevant work experience
  • Willingness to travel up to 30%
  • Must have a valid and unrestricted driver's license

  
  Preferred Requirements

  • Passion for the automotive industry
  • Desire to be part of the ONE Ford team
  • Diverse perspectives
  • Creative mindset
  • Enthusiasm for treating customers as guests

  You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

  As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Vehicle discount program for employees and family members, and management lease
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.

  For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD

  This role is a salary grade of GSR5-GSR8

  Visa sponsorship is not available for this position.

  Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

  We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

  
  

  Responsibilities

  In this position…

  As a Customer Experience Zone Manager, you will play an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a passion for the lifetime value of a customer and be able to analyze data trends and identify trends to make recommendations to drive real-world business decisions. Ford CX embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories, and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time and striving for continuous improvement.

  *This position will be located in the Twin Cities Minnesota area.

  Key Responsibilities

  You will join a team that provides insights, programs and recommendations to automotive retailers related to:

  • Mobile Service
  • Pick-up and Delivery
  • Online Sales Reservations
  • GuestXP
  • FordPass Rewards and Redemptions
  • Ford Guest Experience
  • Sales / Service NPS Lead
  • Ford Commitment Programs
  • Model e CX implementation

  Key Skills

  Your ideas and actions make an impact on profits and growth. One of the many rewards of this position is seeing your efforts lead to increased sales and customer loyalty at the dealership and corporate level.

  • Listen to dealer needs, understand their concerns, and provide solutions.
  • Work independently in your daily activities and work as a team to share best practices while meeting service goals.
  • Network with colleagues and leaders throughout the organization and learn about career opportunities at Ford/Lincoln
  • You are equipped with:
    • Your portfolio of dealers
    • Skills, necessary equipment, and data to attain your daily and monthly goals
    • A company car, dependent on first assignment

• About the company

  Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation.

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