Palo Alto Networks
Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift
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Job Description
- Req#: JR-012071
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Salary up to $169,100 per year
- Opportunity for career advancement and growth within a leading cybersecurity firm
- Work remotely, with flexible collaboration across geographies
- Engage with a passionate and dynamic team focused on innovative cybersecurity solutions
- Comprehensive employee benefits, including potential restricted stock units and bonuses
- Contribute to a mission-driven organization dedicated to making the digital world safer
What to Expect (Job Responsibilities):
- Act as the primary point of communication between customers and MDR analysts, facilitating incident response and customer understanding
- Support onboarding activities for new customers and address technical queries related to reports and alerts
- Monitor and triage incoming communications from customers, ensuring prompt resolution of issues
- Collaborate with MDR analysts to provide clear and comprehensive answers to customer inquiries about incidents or threats
- Manage the customer communication lifecycle during ongoing incidents, ensuring timely updates and clarity on next steps
What is Required (Qualifications):
- Minimum of 1 year of experience in a customer-facing cybersecurity role, such as professional services or customer support, with Tier 1/2 SOC analyst experience
- Hands-on experience with EDR, SIEM, SOAR, or XDR tools
- Strong verbal and written communication skills, capable of explaining complex technical details clearly
- Experience in reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR and experience onboarding new security services or clients
How to Stand Out (Preferred Qualifications):
- Additional experience in a cybersecurity role beyond the minimum requirement
- Proven ability to advocate for customer issues across various internal teams
- Knowledge of threat intelligence concepts and practices
- Experience in delivering technical training or support to clients
- Familiarity with industry standards and compliance frameworks related to cybersecurity
#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #InnovativeSolutions
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California.
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