• Job Description

  Req#: 10318

  DP World Logistics is seeking a Customer Onboarding Manager to drive success for our new product designed to empower small and mid-sized e-commerce businesses.

  As a Customer Onboarding Manager, you'll play a pivotal role in ensuring our customers achieve success from day one. From guiding them through the onboarding process to ensuring their expectations are exceeded, your work directly impacts our company's growth trajectory. Join us and be part of revolutionizing e-commerce fulfillment! This exciting role is remote based in Poland or Romania.

  Your responsibilities:

  • Manage end-to-end customer onboarding process, ensuring smooth activation.
  • Assist customers in setup and configuration for successful implementation.
  • Resolve technical issues promptly leveraging extensive product knowledge.
  • Provide comprehensive training to ensure clients' proficiency with the service.
  • Educate customers for immediate success with essential pointers and contextual knowledge, while solving their queries with a high degree of professionalism and efficiency.
  • Gather and act on customer feedback to boost efficiency of the onboarding process.
  • Review client applications to determine eligibility for the service offering.

  Your profile:

  • Minimum 2 years of relevant experience in a similar role (B2C e-commerce fulfillment).
  • Bachelor's Degree in Logistics, Operations, Supply Chain Management or equivalent is strongly preferred
  • E-commerce savviness, in-depth understanding of e-commerce fulfillment and the SME market.
  • High analytical focus on market trends and competitor behavior.
  • Proficient in project management, with a demonstrated ability to handle multiple projects and efficiently collaborate with diverse teams, customers and departments to ensure seamless project execution.
  • Fluency in Polish and English or Romanian and English.
  • Excellent communication skills, empathetic and patient approach to customer interactions and clear and precise delivery of product features.
  • Adept problem-solving skills, capable of effectively addressing technical issues, identifying appropriate solutions and resourcefully tackling complex challenges.

  Compensation
  DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

  About DP World
  Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

  With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

  We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

  What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

• About the company

  083 DP World is an Emirati multinational logistics company based in Dubai, United Arab Emirates.

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