Marketcircle
Customer Onboarding Specialist
What's your preference?
Job Description
- Req#: 074e0278-6ce3-458a-b5c4-70d83bc9067a
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Supportive and collaborative team culture
- Chance to make a positive impact on customer success and satisfaction
What to Expect (Job Responsibilities):
- Lead guided onboarding primarily via remote screen share and email, ensuring a minimum number of live sessions or calls per week
- Translate customer goals into practical setup, configuration, and clear next steps
- Help customers achieve early, meaningful “aha” moments that demonstrate real value
- Own the early customer journey as the primary point of contact post-signup, maintaining continuity from pre-purchase through activation
- Collaborate with Customer Service to resolve issues and ensure smooth transitions
What is Required (Qualifications):
- Experience in customer onboarding, customer success, sales enablement, or implementation
- Strong discovery and communication skills with non-technical customers
- Ability to explain complex concepts clearly and calmly
- Organized, proactive, and accountable working style
- Experience working cross-functionally with Sales, Support, or Product is a plus
How to Stand Out (Preferred Qualifications):
- Empathetic and patient, especially with time-poor customers
- Outcome-focused rather than feature-focused
- Comfortable operating with ambiguity and evolving processes
- Values clarity, follow-through, and customer trust
#TechnologySolutions #CustomerSuccess #OnboardingSpecialist #RemoteWork #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The all-in-one small business CRM. Manage clients, deals, and projects – all in one place. Daylite is available exclusively for Mac, iPhone & iPad.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.