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Customer Ops Strategy Associate
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Job Description
- Req#: 1bde9c0f-0ca8-4cd6-9f88-49b3384861b1
Employer Industry: Technology & Staffing Solutions
Why consider this job opportunity:
- 100% remote work flexibility, allowing you to work from anywhere in the world
- Fast-paced startup environment that values curiosity, independence, and growth
- A hiring process focused on skills and real-world problem-solving ability, not just previous experience
- Opportunity to significantly impact workplace customers and help improve their operations
- Join a profitable and rapidly growing company with a global team of over 700 people
What to Expect (Job Responsibilities):
- Redesign processes for workplace payment conversions to enhance cash flow
- Research and onboard new vendors to integrate AI into customer-facing efforts
- Build predictive analytics models to identify and manage payment risks
- Manage a team of Collections Account Managers to optimize collections
- Strengthen billing processes to ensure efficient revenue conversion while maintaining customer satisfaction
What is Required (Qualifications):
- Must have a reliable laptop/desktop (no Chromebooks or Linux OS)
- Minimum internet speed of 20 Mbps wired connection
- Wired headset for clear communication
- A quiet, distraction-free workspace
- Stable power and internet connectivity
How to Stand Out (Preferred Qualifications):
- Insatiable curiosity and ability to notice patterns and clues
- Strong tenacity and persistence in problem-solving
- Willingness to engage directly with processes and customers to seek truth
- Ability to bounce back from failure and learn quickly from mistakes
#Technology #RemoteWork #StartupCulture #ProblemSolving #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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