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Customer Re-engagement Specialist (Work from Home)
7 days agoWhat's your preference?
Job Description
- Req#: 7059471
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $40,000 base plus monthly variable compensation target
- Performance-based advancement opportunities with increased earning potential
- Comprehensive healthcare benefits
- 401(k) matching with immediate vesting (no waiting period)
- Paid training and professional development
- Fully remote position offering flexibility
What to Expect (Job Responsibilities):
- Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with the employer's services; this role requires cold calling
- Identify client needs and tailor solutions that align with their learning goals, leveraging the employer's wide range of educational offerings
- Utilize persuasive communication and active listening skills to understand and overcome objections
- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience
- Track and analyze engagement data to refine outreach strategies and maximize conversion rates
What is Required (Qualifications):
- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role
- Strong communication and interpersonal skills with the ability to build rapport quickly
- Persuasive and empathetic approach to customer engagement
- Experience using CRM tools and analyzing customer data
- A passion for education and the ability to convey the value of the employer's services
How to Stand Out (Preferred Qualifications):
- Comfort with ambiguity and ability to adapt to changing strategies
- Analytical thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies
- Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement
#EducationalTechnology #CustomerRetention #RemoteWork #CareerGrowth #CompetitiveCompensation
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