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Customer Retention Specialist - (Pacific Time Hours)
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Job Description
- Req#: 744000071108963
Employer Industry: Pet Insurance
Why consider this job opportunity:
- Salary of $23/hour with the potential for uncapped monthly bonuses based on individual performance
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and nine paid float holidays
- Opportunity for a five-week sabbatical after five years of employment
- Flexible remote work arrangement available, with options for a hybrid schedule in the Seattle office
- Unique perks including free medical insurance for your pet and paid volunteer time off
What to Expect (Job Responsibilities):
- Educate and support customers requesting to cancel their policy through inbound calls and email
- Manage high call volumes while providing empathetic and efficient customer service
- De-escalate challenging situations with professionalism and strong communication skills
- Build authentic connections by tailoring communication styles to individual customer needs
- Accurately document customer interactions in the CRM system and maintain detailed records
What is Required (Qualifications):
- Minimum of 3 years of experience in customer retention, account management, or a similar role in a fast-paced call center environment
- At least 1 year of experience in a customer service role
- Proven success in retaining customers and handling cancellations
- Strong written and verbal communication skills
- Experience navigating multiple digital platforms and troubleshooting technical issues in real time
How to Stand Out (Preferred Qualifications):
- Experience working remotely in a private setting with a reliable hard-wired internet connection
- Demonstrated ability to handle sensitive or emotional topics with empathy
- Proficient in using CRM systems to document and manage customer interactions
- Strong technical troubleshooting skills in a remote environment
- Aptitude for adapting quickly to evolving responsibilities and workflows
#PetInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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