Customer Service Advisor (CRRC)

Salary: £22672.00 per annum (pro-rata)
Hours: Full Time: 40 hours per week.
Contract: Fixed Term: Permanent
Shifts: Fully Flexible and will be scheduled within the operating hours below
Monday – Friday 7am – 11pm
Saturday – Sunday 7:30am – 22:30pm

Start Date: Wednesday 31st January 2024


This is a Hybrid role which will require you to attend training in our Dearne Valley Office for 8 weeks, after which time you will be able to work on a Hybrid basis between Home and Office.

Job title:

Customer Service Advisor (CRRC)

Job Description:

Do you have a passion for helping customers?

Join Capita Experience as a Customer Service Advisor in our Southern Water Team and not only will you be earning £22672.00 per year, you will also be joining an exciting business committed to inclusion, diversity and ensuring you have excellent opportunities to grow, develop and progress your career.

It's our people that make Capita Experience a truly exciting and diverse workplace– we want you to bring your whole self to work, allowing your personality and skills to shine.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. Please read 'What's next ?' below.

The role
As part of our Southern Water Team, you will support their customers with a wide range of, high priority enquires. Customers may be experiencing instances of no water, a drop in pressure or in extreme circumstances, flooding in their homes. You will be the person they turn to in their hour of need.

Option to join our ‘out of hours’ standby roster for enhanced month pay which could earn you an additional monthly £200 plus £20 per emergency call.

What we are looking for?

Your Personality, Empathy & Listening Skills

• Individuals with confidence and excellent communication skills.
• Those with an ability to think on their feet and adapt to different situations.
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers.
• An agile attitude to work and those keen to learn new processes and technologies.

The Benefits:
There’s a reason our 55,000 Capita colleagues chose us! Our ‘Perks at Work’ are endless and include…

• 22 days holiday (pro rata) plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu)
• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off
• Discounted at home fitness plans and gym memberships.
• A wide range of generous discounts on everything from retail to health & wellbeing, travel and technology.
• Exclusive colleague offers on Mobile phone contracts.
• Access to Pension & Health Insurance Plan

What’s next?

Choose ‘apply’ to submit a short application and upload your CV, then check your email inbox and flow the link to complete our immersive online assessment.

• This assessment will introduce you to Capita and the Customer Advisor role, while measuring your suitability through a series of short tasks.
• If you’re successful, we’ll arrange a short video interview for you to learn more about the role and the client you’ll be working with.
• We’ll also get you to talk us through your CV and we’ll check your Right to Work Status.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

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Location:

Rotherham - Meadows Rd Capita Park House

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent