Employer Industry: Property and Casualty Insurance

Why consider this job opportunity:
- Salary range up to $60,000.00
- Eligible for performance-based cash incentive awards
- Comprehensive health insurance starting from day one of employment
- Generous retirement plan with dollar-for-dollar matching on 401(k) contributions up to 5%
- Minimum of 20 days Paid Time Off annually, plus nine paid company holidays
- Opportunity to work in a hybrid schedule for candidates in Orlando, FL, or 100% remote for others

What to Expect (Job Responsibilities):
- Assist customers, agents, and third parties with policy inquiries, billing questions, and technical support
- Process policy change requests and ensure thorough follow-up on all contacts
- Deliver first call resolution and maintain current and complete documentation of account notes
- Develop and foster relationships with agents while providing professional and efficient service
- Perform other assigned duties as required

What is Required (Qualifications):
- High school diploma or GED required
- High energy and motivation to follow up and take ownership of tasks
- Flexibility and ability to work under pressure
- Excellent communication, organization, and interpersonal skills
- Willingness and ability to learn new functions within the Customer Solutions Center

How to Stand Out (Preferred Qualifications):
- Resident Property and Casualty or Personal Lines Insurance License preferred
- A Bachelor's degree from an accredited four-year college or university is a plus
- Prior insurance and/or call center experience preferred
- Previous customer service experience preferred

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