Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Salary Range
$36,300.00 - $60,000.00

Target Openings
1

What Is the Opportunity?
Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. This role handles a high volume of inbound calls. The Advisor will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Advisors are expected to exercise good judgment, flexibility and friendliness in their interactions. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.

Schedule Details:

- The first 6 - 8 weeks of training has a schedule of M-F 9:00am - 5:30pm EST.
- Following training your schedule will be M-F 11:30pm - 8:00pm EST and one Saturday every 4 weeks.
• Work Arrangement:

-Candidates located in Orlando, FL will work a hybrid work schedule of 3 days onsite and 2 days remote.

- Candidates who reside in all other locations will be 100% remote.
What Will You Do?

Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
Learns how to deliver first call resolution to make it easy for the customer.
Learns how to respond to customer/agent requests for quotes or changes to existing policies.
Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
Learn how to ensure current and complete documentation of all account notes.
Upon completion of training, this role will:
Assist customers with simple intent calls.
Accurately enter and update policy information into the various processing systems and handle phone inquiries.
Develop and foster Agent/Company Relationships.
Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
Perform other duties as assigned.

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

Resident Property and Casualty or Personal Lines Insurance License preferred.
A Bachelor's degree from an accredited four-year college or university is a plus.
Prior insurance and/or call center experience preferred.
Previous customer service experience preferred.
High energy and motivation to follow up and take ownership.
Flexibility and ability to work under pressure.
Excellent communication, organization, and interpersonal skills.
Willingness and ability to learn new functions within the Customer Solutions Center.

What is a Must Have?

High school diploma or GED required.