• Job Description

  Req#: R1026896

  
  Summary
  

  Job Description Summary
  In the role as the Customer Service Advocate I, the ideal candidate will be responsible for answering inbound calls from providers providing prompt, accurate, thorough, and courteous responses to all customer inquiries while performing research as needed to resolve inquiries.

  
  Description
  

  Customer Service Advocate I

  Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

  Logistics:

  This position is full-time position (40 hours per week) Monday through Friday 8:00am – 4:30pm or 8:30am-5:00pm reporting onsite to 8901 Farrow Road Columbia, SC 29203.

  What You’ll Do:

  • Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

  • Accurately documents inquiries.

  • Initiates or processes adjustments or performs other research as needed to resolve inquiries.

  • Coordinates with other departments to resolve problems.

  • Responds to, research and/or assists with priority inquiries and special projects as required by management.

  • Provides feedback to management regarding customer problems, questions and needs.

  • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

  • Follows through on complaints until resolved or reports to management as needed.

  • Maintains basic knowledge of quality work instructions and company policies.

  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

  • Maintains all departmental productivity, quality, and timeliness standards.

  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

  To Qualify for This Position, You’ll Need:

  • High School Diploma or equivalent

  • Excellent verbal and written communication skills.

  • Strong human relations and organizational skills.

  • Ability to handle high stress situations.

  • Good judgment skills.

  • Strong customer service skills.

  • Ability to learn and operate multiple computer systems effectively and efficiently.

  • Basic computer operating skills

  • Operating standard office equipment

  We Prefer That You Have:

  • Associate Degree

  • 2 years of customer service or call center experience

  • Knowledge of word processing, spreadsheet, and database software

  What We can Do for You:

  We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

  • Subsidized health plans, dental and vision coverage

  • 401K retirement savings plan with company match

  • Life Insurance

  • Paid Time Off (PTO)

  • On-site cafeterias and fitness centers in major locations

  • Wellness program and healthy lifestyle premium discount

  • Tuition assistance

  • Service recognition

  • Employee Assistance

  • Discounts to movies, theaters, zoos, theme parks and more

  What to Expect Next:

  After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Please attach your transcript to your application if the qualifications required proof of semester hours.

  Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

  
  
  

  We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

  Equal Employment Opportunity Statement

  BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

  We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

  If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

• About the company

  When you hear "BlueCross BlueShield of South Carolina," you'll see people nodding in recognition. Most everyone knows who we are. As the only South Carolina-owned and operated health insurance carrier, we have been offering security to Palmetto State citizens for more than 70 years. We are also one of South Carolina's largest employers.

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