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Customer Service Advocate I
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Job Description
- Req#: R1044298
Employer Industry: Health Insurance
Why consider this job opportunity:
- Comprehensive benefits package including 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Paid Time Off (PTO) and education assistance
- Opportunity for career advancement and growth within a diverse and inclusive workplace
- On-site cafeterias and fitness centers in major locations
- Chance to contribute to a company with deep community roots and a commitment to customer service
What to Expect (Job Responsibilities):
- Respond accurately and courteously to customer inquiries via phone, written communication, web, or in-person
- Document inquiries and coordinate with other departments to resolve customer issues
- Provide feedback to management regarding customer problems and maintain records of complaints
- Assist with process improvements and maintain departmental productivity and quality standards
- Identify and report suspected fraudulent activities and system errors to appropriate departments
What is Required (Qualifications):
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service skills and ability to handle high-stress situations
- Ability to learn and operate multiple computer systems effectively
- Basic computer operating skills and familiarity with standard office equipment
How to Stand Out (Preferred Qualifications):
- Associate Degree
- 2 years of customer service or call center experience
- Knowledge of word processing, spreadsheet, and database software
#HealthInsurance #CustomerService #CareerGrowth #DiversityInclusion #EmployeeBenefits
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