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Customer Service Advocate II - CGS Administrators
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Job Description
- Req#: R1044801
Employer Industry: Healthcare Insurance
Why consider this job opportunity:
- Eligible for a comprehensive benefits package including subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Paid Time Off (PTO) and education assistance
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
- Respond accurately, timely, and courteously to customer inquiries via phone, written communication, web, or in-person
- Initiate or process adjustments and perform research to resolve inquiries, coordinating with other departments as needed
- Provide feedback to management regarding customer issues and maintain accurate records of complaints and comments
- Assist with training new employees and cross-training coworkers
- Maintain knowledge of company policies and assist in process improvements
What is Required (Qualifications):
- High School Diploma or equivalent
- 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
- Basic computer operating skills and familiarity with standard office equipment
- Excellent verbal and written communication skills
- Ability to handle confidential or sensitive information with discretion
How to Stand Out (Preferred Qualifications):
- Associate Degree
- 3 years of customer service or call center experience
- Knowledge of word processing, spreadsheet, and database software
#HealthcareInsurance #CustomerService #CareerOpportunity #DiversityAndInclusion #ComprehensiveBenefits
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