Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $68,112
- Comprehensive benefits package, including various incentive programs and 401k contributions
- Opportunity for career advancement and growth within the organization
- Fast-paced and dynamic work environment
- Chance to make a positive impact on member and provider satisfaction

What to Expect (Job Responsibilities):
- Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing questions
- Provide first-level problem resolution by gathering and researching information related to claims submissions
- Deliver accurate information to customers in accordance with performance goals and objectives
- Maintain customer advocate records and guide customers to appropriate resources or programs
- Participate in system testing and ongoing education related to new services and industry topics

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 3 years of customer service experience
- Demonstrated skills as an empathetic and compassionate communicator
- Strong interpersonal communication skills and good oral and written communication skills
- Proficient in PC navigation and data entry

How to Stand Out (Preferred Qualifications):
- 3 years of experience in a call center customer service role or experience with medical or insurance terminology

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